Era77 Privacy Policy – Your Personal Data Protection

Era77 values the privacy of every user on our platform. This Privacy Policy has been carefully drafted to ensure you fully understand how your personal information is handled when you register an account, make a deposit, play games, or interact with any part of the era77.vu website.

This policy applies to all users of the era77 platform regardless of how you access it — whether via a web browser on a computer, a smartphone, or through the era77 mobile app. By registering an account or continuing to use our platform, you are deemed to have read, understood, and agreed to this Privacy Policy in full.

If you disagree with any part of this policy, we recommend contacting the era77 support team for further clarification before continuing to use the platform. We are always ready to explain anything unclear in plain, easy-to-understand language.

Era77 collects various types of personal information from you throughout the registration process and your use of the platform. This collection is conducted transparently — we only collect what is necessary, and nothing more.

Information you provide directly:

• Full name as shown on your identity card or passport.
• Date of birth and gender for age verification purposes.
• Active email address and mobile phone number.
• Current residential address including postcode and state.
• Bank account or e-wallet details for deposit and withdrawal transactions.
• Identity documents (MyKad, passport) submitted during the KYC process.
• Additional information you provide when contacting customer support.

Information collected automatically during use:

• IP address and geographic location at the state/city level.
• Device type, operating system, and web browser version used.
• Game activity logs — game type, wagering amounts, session duration.
• Complete deposit and withdrawal transaction history.
• Cookie data and session identifiers to keep you logged in.
• Interaction history with the era77 customer support team.

Every piece of information era77 collects is used for a specific and legitimate purpose. We do not use your data for purposes unrelated to delivering the platform's services. Below is a full breakdown of how your data is used:

• Account management: To create, verify, maintain, and protect your user account on the era77 platform.
• Transaction processing: To process deposits, withdrawals, and any financial transactions you make securely and swiftly.
• Identity verification (KYC): To comply with anti-money laundering (AML) legal requirements and ensure the safety of the platform ecosystem.
• Customer support: To help you resolve any issues, questions, or complaints submitted to the era77 support team.
• Service communications: To send important notifications related to your account, including security alerts, transaction confirmations, and terms updates.
• Platform improvements: To analyze aggregated usage patterns in order to improve user experience, platform performance, and game variety.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, unauthorized access, and platform abuse.
• Responsible Gaming: To monitor wagering patterns and identify users who may need assistance through the responsible gaming program.
• Relevant marketing: To send promotional offers and bonuses tailored to your interests — only if you have agreed to receive marketing communications.

Era77 upholds the principle that your personal data belongs to you. We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. However, there are limited situations where data sharing is necessary and lawful:

• Contracted service providers: era77 works with selected third parties that assist in operating the platform — such as game software providers, licensed payment gateways, and identity verification companies. They are only permitted to use your data for purposes specified in their contracts with era77, and are subject to strict confidentiality obligations.
• Legal & regulatory requirements: era77 will disclose required information when mandated by law, court order, or legitimate requests from relevant authorities, including financial regulatory bodies and law enforcement agencies.
• Large-scale fraud prevention: In cases of fraud or serious financial crime, era77 reserves the right to share relevant information with other financial institutions or regulatory bodies to protect the interests of all parties.
• Business transfers: In the event of a merger, acquisition, or sale of era77 assets, user data may be transferred as part of the business assets — however, the new party remains bound by this Privacy Policy.

Protecting your personal data from unauthorized access, loss, or misuse is era77's top priority. We continuously invest in world-class cybersecurity infrastructure to keep your information safe at all times.

Technical security measures we use:

• 256-bit SSL/TLS encryption for all data transmitted between your device and era77's servers.
• AES-256 encryption for sensitive data stored in our databases.
• Two-factor authentication (2FA) for user account and internal system access.
• Enterprise-grade firewall and intrusion detection system (IDS) operating 24 hours a day.
• Real-time security monitoring by an experienced cybersecurity team.
• Regular penetration testing conducted by independent security experts.
• Automatic data backups with tested disaster recovery procedures.
• Strict internal access controls — era77 staff only access the data they need for their specific role.

Era77 uses cookies and similar tracking technologies to enhance user experience, maintain your login session, and understand how users interact with our platform. Below is an explanation of the types of cookies we use:

Essential cookies cannot be disabled as they are required for the platform's basic operations. For non-essential cookies, you can manage your preferences through your web browser settings. Please note that disabling certain cookies may affect platform functionality.

Era77 respects your rights as the owner of your personal data. You have the following rights, which you may exercise at any time by contacting our support team:

Era77 does not retain your personal data longer than necessary for the stated purposes, or longer than required by law. Below are our data retention guidelines:

• Active account data: Retained for the duration your account remains active and in good standing.
• Financial transaction records: Retained for a minimum of 7 years after account closure, in compliance with accounting and anti-money laundering legal requirements.
• KYC documents: Retained for 5 years after the business relationship ends or after the last transaction, whichever is later.
• Support communication logs: Retained for 3 years for service reference and dispute resolution.
• Technical activity logs: Retained for 12 months for security and fraud detection purposes.
• Marketing data: Deleted within 30 days after you withdraw your marketing consent.

When data is no longer needed and there is no legal obligation to retain it, era77 will securely destroy or anonymise the data using industry-standard procedures.

Era77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. Any material amendments will be communicated to you via:

• A prominent notice on the era77 platform homepage at least 7 days before changes take effect.
• Email notification to your registered email address for changes that directly affect your privacy rights.
• In-app notification upon first login after changes take effect.

The "Updated" date at the top of this page always reflects the date of the latest amendment. Your continued use of the era77 platform after changes take effect constitutes your acceptance of the revised policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how era77 handles your personal data, our Privacy team is ready to assist you. We are committed to responding to every inquiry transparently and within a reasonable timeframe.

You can reach us through the following methods:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon in the bottom-right corner of the era77 platform.
• Privacy Email: [email protected] — Include "Privacy Inquiry" in your email subject line for faster processing.
• FAQ Page: Browse our FAQ page for answers to frequently asked questions about privacy and account security.

We aim to respond to all privacy-related inquiries within 3 business days. For more complex cases involving large-scale data processing, our response time is up to 14 business days.